Managed Services
Running infrastructure is a discipline, not a favour. Our managed service is built around named service levels, a monitored event pipeline and a change process — so issues surface as tickets with owners rather than as calls from users.
- NOC
- SERVICE DESK
- PATCHING
- BACKUP OPS
- REPORTING
- SLA MANAGEMENT
What this covers.
- 01
24/7 Monitoring & NOC
Availability, capacity and performance monitoring with tiered alerting and defined escalation paths.
- 02
Patch & Lifecycle Management
Scheduled firmware and software maintenance windows, tested in a staging path before production.
- 03
Service Desk
Single point of contact for end users, with SLA-backed response and resolution targets.
- 04
Backup & Recovery Operations
Backup verification, restore testing and retention reporting — evidence, not assumptions.
What you have at the end of it.
- 01
Response and resolution targets written into the agreement
- 02
Monthly reporting on availability, tickets and capacity
- 03
Predictable operational cost in place of unplanned spend
Have a requirement in this area?
Send the constraint rather than the shopping list. We will come back with what we would build and what it would take.