Business Applications & Workplace
Infrastructure becomes useful at the point somebody logs a ticket, raises an invoice or joins a call from a meeting room. This is the layer where that happens: the platforms that run IT operations, the applications the business works in, and the voice and video estate that carries the conversations. Deployed by the same people who built what it runs on, so there is one party to call.
- ITSM
- MICROSOFT 365
- CRM & ERP
- CONTACT CENTRE
- SBC
- MEETING ROOMS
What this covers.
- 01
IT Service Management
Service desk, asset and change management configured around how your team already works, instead of a reference process nobody follows by March.
- 02
Modern Workplace
Mail, collaboration, device management and the governance that stops a tenant becoming a file share with no owner.
- 03
Business Applications
CRM, finance, HR and workflow platforms implemented and integrated with the systems of record already in place.
- 04
Voice, Contact Centre & Rooms
Telephony, session border control, contact centre routing, and meeting rooms specified for the size and acoustics of the actual room.
What you have at the end of it.
- 01
One ticket queue with an owner for every category
- 02
Meeting rooms that work without a technician in attendance
- 03
Business applications integrated, not islanded
Platforms we use here
The platforms we design, deploy and operate, grouped by the job each one does. Selection follows the requirement rather than a reseller agreement, and nothing here is a claim to any vendor's partner programme — it is a statement of what our engineers work in.
Platforms we use here
Business Applications & IT Operations
ITSM, endpoint management and IT operations monitoring
Business applications: CRM, finance, HR and workflow
Remote support, classroom and endpoint management
Contact centre and customer experience orchestration
Session border controllers and voice network security
Open-source telephony and custom voice applications
IP phones, meeting room systems and video endpoints
Conferencing hardware, headsets and room audio
Professional headsets and personal video devices
Meeting room video, cameras and peripherals
Have a requirement in this area?
Send us the constraint rather than the shopping list. You will get back what we would build and what it would take.